Policies

Payment methods

Paypal is available for all customers and you may use your Credit Card even if you don’t have a PP acct.

Local customers who prefer to p/u in person, you may pay cash or use Paypal to secure your purchase til you arrive. Use coupon code ” local ” or click on the ‘local’ button.

Shipping / Returns

I normally ship within 24 hrs. I use USPS and ship Priority with 1-3 day delivery time. You will be provided a tracking number when your order ships. If you buy today, you will have your item(s) within a week. The only exception to this is custom clay orders, which we will have a mutually agreed predetermined time of shipment.

I insure all packages. In the event you receive a damaged parcel, please take a photo with the PO’s ‘damaged item sticker advisement. I will need it for an insurance claim.

If you want to return an item, please contact me within 3 days of delivery.  Ship item(s) back within 7 days of delivery. Item must be returned in original condition and your money will be refunded when item(s) are received back here. Shipping will not be refunded.

Personalized jewelry, because of its nature, is non-returnable. BUT you will receive pictures of your item(s) for approval before I ship. Please check your emails; unless we have a different arrangement, I will only hold for 24 hrs before I ship.

Thankfully, none of this has ever happened in my 9+ yrs selling online.

Smoke free/Pet Friendly

Everything comes from a smoke free home. Although pets are not allowed in my studio, an occasional kitty hair may get lost in the shipping materials. For the super sensitive, please be aware of this before ordering.

Questions

If you have any questions or concerns, I can be reached at Cindi@CindiRae-Artiste.com. All emails are answered within 24 hrs.

or call me @ 435) 613-0229